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Job Advert Summary    

Are you passionate about customer experience?

Are you hungry to learn more about the UK Utilities Industry?

If so, then Sigma is the place to be. We are recruiting a Customer Advisors to deliver amazing service to our client and their customers whilst working towards meeting performance targets and standards.

MINIMUM REQUIREMENTS:     

• Minimum Grade 11
• Minimum of 1 years’ Customer Service experience within a Contact Centre dealing with UK customers
• Clear credit and criminal record
• Basic computer literacy (Outlook and MsWord essential)
• Must be available to work rotational shifts, weekends and public holidays
• Effective communication skills (verbal and written)
• Committed to personal development

 

COMPETENCIES REQUIRED:

• People orientated
• Effective communication skills
• Passionate about listening attentively
• Excellent planning & organisation skills
• Ability to manage time effectively
• Ability to set and achieve priorities set out
• Committed to performance improvement
• Computer literate
• Excellent telephone etiquette
• Negotiation skills
• Ability to persuade and influence
• Strong drive and perseverance
• Attention to detail

DUTIES & RESPONSIBILITIES      

• Liaise with client/customers over the phone, via email, in writing or over webchat
• Meet and exceed the customers expectation
• First call resolution
• Adaptability to change
• Ability to work in a team orientated environment
• Resilient to change
• Working to standard
• Building rapport with customers
• Achieving set targets
• Problem solving reaching appropriate solutions
• Handling disputes

 

Job Type Classification 

Permanent

Location - Town / City  

Cape Town

Location - Province       

Western Cape

Location - Country        

South Africa

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