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Role Purpose:
Ensuring that all callers and customers are taken care of and that a good business image is given to the public. Comprehensively handle the problems within the ambit of responsibility.

 

Required Qualification:

• Minimum, Matric/Grade 12, relevant certificate or tertiary qualification would be advantageous.

Required Experience:

• 2-3 years’ relevant experience in a similar role.

Required Knowledge & Skills

Behavior Standards

• Be brilliant at the basics.
• Face the brutal facts
• Smash the silos.
• Be curious and challenge change.

Knowledge

• Excel
• Microsoft office
• Able to operate a variety of internal/external telephone and communication systems.

Skills

• Excellent interpersonal and communications skills
• Precise attention to detail Ability to multitask.
• Diplomacy when working with clients/customers/staff.

Attributes

• Excellent phone skills
• Strong technical and office skills
• Clear and pleasing voice

Key Responsibilities:

Switchboard/Receptionist/Visitors

• Switchboard/Receptionist/Visitors
• Answer all calls in a professional manner.
• Answer the phone in the first 5 rings.
• Assist in always keeping the reception area neat and tidy.
• Ensure visitors to be attended to by staff and not roam the offices unattended.
• Always adhere to all company policies and procedures.
• Follow instructions given by the management team.
• Projects and events planning /coordinating (Do-more)

Overnight express bags/parcels

• Ensure any overnight bag/parcels to be signed and handed over to the admin department.
• Making sure all documents signed for are received.
• Responsible for the post/tea lady duties while on leave/sick etc. to assist in preparing the overnight bags going to the correct customers/depo.

KPI’s

• Compliance with company policies and practices
• Alert and vigilant always
• Strict professional manner always

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