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Purpose of the Role:

• To support the Chief Customer Officer and the sales team in assisting with customer review, reporting, related paperwork, handling queries and arranging appointments to visit new and established customers.

 

Main Responsibilities: 

Sales Administration

• Compile weekly reporting and dashboards for sales teams.
• Prepare monthly expense claims.
• Monthly budget management – scrutinize reports and reverse relevant charges to correct cost centre, and extract cost detail on request.
• Monitor and profile PI allocations and communicate to manager.
• Monitor weekly pricing on key SKU's in Customers by region.

Customer Service

• Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
• Develop a strong working relationship with Key Acc Managers, Junior Acc Managers and National Account Managers within teams.
• Build working relationships with key admin staff and buyers within customer's business.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support the business core values.
• Champion training and development of self and others through utilizing available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Executive Assistance

• Manage calendars, schedule meetings, and coordinate appointments.
• Prepare reports, and presentations.
• Handle incoming calls, emails, and other communications
• Maintain filing systems and retrieve documents as needed.
• Act as a liaison between the executive and internal/external stakeholders
• Organize travel arrangements, including flights, accommodations, and itineraries.
• Conduct research and compile data to support decision-making.
• Help manage special projects or initiatives led by the executive.

 

Knowledge & Skills:

• Attention to detail.
• Deadline driven.
• Able to prioritize.
• Highly Computer literate (MS Office and SAP).
• Microsoft Office (Excel, Word & Powerpoint).
• Verbal and written communication.
• Interpersonal skills.
• Logical thinking.
• Organizing and planning skills.
• Numeracy.
• Business principles.
• Pricing systems.
• Workflow System.
• Group Cube.
• ztec IRI / Nielsen.
• Price Probe.
• BMI & Ad-Vice Silo Reports.
• Shoprite portal.

 

Qualification & Experience:

• Matric.
• A secretarial diploma or office administration diploma would be an advantage.
• 2 years administrative experience.

 

 

 

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