Purpose of the role: To deliver a service to customers in a professional manner to ensure repeat business by ensuring deliveries are made on time and in full. Required Qualifications and Experience Grade 12 3 – 4 years customer experience environment Skills and Attributes Verbal and written communication Computer literacy (SAP, Buhler , MTech and MS Office skills prerequisite) Report writing Interpersonal Relationship management Logical thinking Analytical thinking Presentation Numeracy Organizational awareness Key Responsibilities: Customer Service Demonstrate strong customer service skills and comply with all relevant procedures so that customer requirements are understood Actively management the delivery process with customer to ensure product is delivered in full by ensuring clear communication with customer, dispatch/weighbridge clerks and Production Manage the uplift process to ensure that the relevant processes are followed to ensure that stock is retrieved, and that documentation is completed accurately Address customer complaints within ambit of responsibility and escalate accordingly to your supervisor/Manager or during the debrief process Maintain a positive working relationship with the customer at all times by adhering to company values and excellent customer service practices Ensure that any concerns or issues related to deliveries on route are professionally and timeously communicated to the Transporter and Dispatch Clerks Manage processes related to delivery notes Ensure all orders from customers are placed and processed timeously Escalate slow/Offloading to Supervisor for assistance
To deliver a service to customers in a professional manner to ensure repeat business by ensuring deliveries are made on time and in full.
Skills and Attributes
Customer Service
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