---

ROLE RESPONSIBILITIES

Clients

• Ensure that Business banking team thoroughly understand the different Business Banking products, processes and procedures to set client expectations.
• Manage incoming business, by nurturing client relationship through regular contact aimed at cross selling and onboarding new clients.
• Consistently engage with clients across the Business Banking portfolio for intelligence gathering to improve processes, product offerings and customer experience.
• Collaborate seamlessly with internal business partners to ensure the timely completion of processes that serve Business Banking clients.
• Interact with customers to ensure that customers documentation and KYC is consistently up to date.
• Train staff on Business Banking products through presentations of newly launched Business Banking products to have staff equipped to serve Business Banking clients.

• Consistently monitor sectors that Business Banking clients operate in
• To be informed about external factors that may influence customers credit risk.
• Ensure that all legislative requirements such as KYC are enforced within the Business Banking portfolio.
• Gather customer feedback on Business Banking offerings and process for continuous improvement.
• Monitor the performance of all Business Banking offerings and how they contribute to revenue.

Financial Management

• Draw up yearly and quarterly targets for the Business Banking portfolio.
• Liase with the collections department to recover all the revenues when necessary.
• Create operational (opex) budget in alignment with operational delivery plans, monitor effectiveness and report on variances.
• Ideate and implement on revenue growth strategies so as to ensure that the set out revenue targets are met.
• Keep in touch with the current trends concerning Business banking products and processes to maintain relevance and competitive edge.

Risk Management

• Ensure that customers on boarded are credit worthy customers.
• Work hand in hand with the legal department and compliance department to ensure that the Business banking division complies with regulation.
• Regularly update the Business unit Risk register with all risks emanating from the launch of new products as well as those from the customer feedback.
• Ensuring timely closing of all audit findings (internal, external and Regulator audits)

People Management

• Be an exemplary leader to the Business Banking division and staff at large.
• Identify skilled personnel in the  Business Banking division and maximise on their skills to improve customer experience and overall Business banking Processes.
• Oversee the acquisition and development of critical resources that must be onboarded to drive products and service delivery.
• Propose and motivate for roles that improve the Business outcomes of the Business Banking Division.
• Regularly visit/engage branch managers branch staff to educate/train them on business banking products, customer expectations and business referral avenues.

 

QUALIFICATIONS & EXPERIENCE

Qualifications

• ​A Bachelor’s Degree in Finance, Banking ,Business or related field  plus a post graduate qualification.
• Long Term COP and Short Term COP.​

Experience

• 10 years experience in a financial institution, 5 of which should have been at middle management level.
• At least 3 Years experience in a business/corporate banking leadership role with responsibility over clients, relationship managers, balance sheet and income statement.
• Experience in customer service, query resolution environment, of which 1 - 2 years at junior management level.
• Experience in developing and driving business/corporate banking products initiatives from ideation, initiation, planning to post roll out management.

Knowledge and Skills 

• Commercial and relevant market awareness.
• Leadership skills.
• Ability to delegate.
• Training skills.
• Good communication and interpersonal skills.
• People effectiveness.
• Teamwork.
• Results focused.
• Planning.
• Innovation.
• Process improvement.
• Market research.
• Research and development.

---