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Role Responsibilities

• Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions.
• Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate.
• Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs.
• Monitor and approve all tracking and verification of new account documents.
• Ensure that each new account requiring special attachments or documents is complete.
• Ensure the accuracy of all data within the organisations database including new and replacement account documents.
• Ensure that all new deposit customers are properly identified according to the Bank’s customer identification program.
• Approve and monitor all System reports for new customers as required.
• Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking).
• Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel.

Qualifications

• Bachelor’s Degree in Banking, Finance, Accounting or related area
• Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred.

Experience 

• Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.

Knowledge and Skill required

• Retail banking operations management.
• Business process improvement and optimisation.
• Planning and organisation.
• Results focus.
• Budgetary and financial controls.
• Risk management and internal controls.
• Communication, impact and influence.

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