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Role Responsibilities

Strategy and Policy   

• Input in the preparation of the Department's operating plans and participate in the preparation of the department's annual budgets.             
• Implement the approved plans and strategies for the conduct of the Department's mandate.
• Align own and subordinates’ activities with the overall mission, of IT plans vision and values of PEEPA .
• Ensure provision of service in line with the service level agreements.  
• Participate in the implementation of cost effective and value driven systems, rules, regulations, standards, procedures, guidelines and instruments that are relevant for the conduct of PEEPA's mandate.
• Ensure compliance with quality assurance standards and procedures applicable to the Department.
• Advise Director Corporate Services (DCS) on project matters that fall under the Department's purview
• Participate in internal working groups as may be required.
• Assist the Director Corporate Services in the execution of the Department's mandate and all projects, initiatives and action plans.
• Advise the DCS on all IT related matters.
• Formulate and implement policy, plans, standards and procedures for ICT use in PEEPA and ensure that they are aligned to meet the  overall PEEPA strategy.

Stakeholder Management

• Participate in any relevant discussion or negotiations with various stakeholders as assigned from time to time.
• Contribute to periodic reports on PEEPA's performance to Government / Cabinet.
• Participate in any internal cross-functional and/or reference committees within and outside PEEPA as required.

Technical Leadership

• Oversee the implementation of cost effective and value driven systems, rules, regulations, standards, procedures, guidelines and instruments that are relevant for the conduct of the department's work; and ensure that the staff are informed and trained to use them.
• Identify IT needs of users and transmit to developers for development of appropriate IT solutions
• Conduct systems analysis, design and specification services to meet the service delivery requirements of PEEPA.
• Supervise the development of IT systems (outsourced) in compliance with set rules, regulations, standards, procedures and guidelines.
• Manage all Information Technology systems, services and infrastructure owned and used by PEEPA
• Monitor systems utilisation and recommend the expansion and up-dating of installations and software
• Draft tender documents for sub-contracting and oversee the procurement process to hire IT contractors
• Supervise IT projects and outsourced IT provider contracts for design, development and implementation of customised applications and software, networks and information systems that meet user needs
• Supervise on-going maintenance and support of networks and services, databases and information systems.
• Ensure compliance of outsourced IT providers with terms of contracts.
• Provide guidance to IT staff regarding solutions to address hardware / software related problems.
• Supervise provision of user training, and on-going professional guidance and support.
• Supervise the development and implementation of IT security practices and standards to protect integrity and confidentiality of information on networks and network-attached systems.
• Ensure organisation-wide access to internet and email resources .
• Supervise the development and implementation of a risk management and technology disaster recovery plan.
• Recommend and advise senior management on the purchase and disposal of hardware and software
• Maintain up-to-date and accurate inventory of technology hardware, software and resources.
• Make on-going update and upgrade to PEEPA's website.
• Keep up to date with business developments in Information Technology strategy, techniques and changes in regulatory and legislative issues, and identify ways to enhance service quality.
• Monitor the use of technological services within PEEPA and identify areas of underutilisation, misuse or over utilisation.

IT Governance

• Develop and implement IT governance frameworks to align the IT strategy with the Agency goals.
• Establish IT policies, standards, and procedures.
• Monitor compliance with IT governance policies and frameworks.
• Conduct regular IT audits and assessments to ensure adherence to governance standards.

Data Protection

• Coordinate and provide guidance in implementation of policies, strategies and guidelines to enable the Agency’s compliance to the data protection act.
• Develop and maintain inventory and records of all data processing activities in the Agency.
• Ensure the protection of the rights and freedom of data subjects and ensuring that they are not adversely affected by processing operations.
• Assess risk inherent in the processing of personal data within the Agency taking into account the nature, scope, context and purposes of processing.
• Conduct impact assessments on the protection of data.
• Address requests and complaints related to processing of personal data.
• Liaise with internal or external auditors to ensure the audit the operations in line with the data protection framework to identify areas for improvement.
• Ensure remedial action is taken on areas of non-compliance in data protection.
• Provide or coordinate training on Data Protection Act for the Agency Staff.
• Educate and sensitise Staff on Data protection and importance of adhering to its protocols.
• Advise the Agency on their obligation related to processing of personal data in compliance with the Data Protection Act
• Serve as the main point of contact for the information and Data Protection Commission.
• Prepare reports on matters related to processing of personal data for submission to the commission or as may be directed to the relevant Authorities.
• Represent the Agency in fora discussing or engaging on matters of related data protection.

Reporting

• Assist senior management in the compilation of documentation and reports for the Board.
• Provide advice and clarification of any technical matters raised by the CEO.
• Serve as the main point of contact for the Data Protection Commission.
• Prepare reports on matters related to processing of personal data for submission to the commission or as may be directed to the relevant Authorities.
• Represents the Agency in fora discussing or engaging on matters of related data protection.

Financial Management

• Participate and input in the formulation of the Department's budgets.
• Ensure IT projects and initiatives are within the approved budget limits

Staff Management

• Support cross-functional exchanges and operations among the departments.
• Review performance and quality assure the work of junior staff in own department to ensure the achievement of agreed performance standards.
• Provide leadership, guidance, coaching and mentoring for junior staff.
• Ensure that staff are recognised and rewarded for exceptional performance through the performance management system Financial Management.
• Participate and input in the formulation of the Department's budgets.
• Ensure IT projects and initiatives are within the approved budget limits.

General

• Undertake other such duties commensurate with the role and as directed by the supervisor.

QUALIFICATIONS & EXPERIENCE

Qualifications

• Bachelor’s degree in a computer-related field from a recognised institution or any other equivalent qualification acceptable to PEEPA.
• Professional certification in any specific IT-related fields relevant to PEEPA such as data security and protection would be required.

Experience

• A minimum of 10 years’ experience in IT, including 5 years in a managerial position
• Experience in data security and protection is required.

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