ROLE ACTIVITIES
1. Operational Management:
- Oversee daily operations, ensuring processes run smoothly and efficiently across departments.
- Manage and optimize operational workflows, including transaction processing, service delivery, and system performance.
2. Strategy Implementation:
- Develop and implement operational strategies and initiatives aligned with the institution’s goals and objectives.
- Monitor and evaluate the effectiveness of operational strategies and adjust as needed.
3. Team Leadership:
- Lead and manage operations teams, providing guidance, support, and performance management.
- Foster a positive work environment and ensure team members are motivated and engaged.
4. Compliance and Risk Management
- Ensure all operational activities comply with regulatory requirements, internal policies, and industry standards.
- Identify and manage operational risks, implementing controls to mitigate potential issues.
5. Process Improvement:
- Identify opportunities for process improvements and efficiency enhancements.
- Lead continuous improvement initiatives to streamline operations and enhance service quality.
6. Performance Monitoring and Reporting:
- Monitor key operational metrics and performance indicators.
- Prepare and present regular reports on operational performance, highlighting key achievements and areas for improvement.
7. Cross-Functional Collaboration:
- Collaborate with other departments, including IT, finance, and client segments to ensure seamless operations integration.
- Coordinate with external partners and vendors to manage operational aspects effectively.
QUALIFICATIONS & EXPERIENCE
- A Bachelor’s degree in business administration, finance, operations management, or a related field.
- Master’s degree or relevant professional certifications (e.g., Six Sigma, PMP) are advantageous;
- 8 years of experience in operations management, preferably in the financial services industry.
- Proven track record of managing complex operational processes and leading teams