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​Main duties:

• Ensure the maintenance and operation of convergence solution (Charging and Billing)  and the e-recharge platforms and its sub systems.
• Carry out first level and second level support functions.
• Secure end to end generation and processing of usage tickets together with rejection analysis, correction and recycling.
• Ensure timely delivery of bill runs and processing of invoice payments.
• Ensure 24/7 availability and stability on all convergence solution nodes and its sub systems.
• Ensure synchronization between network elements (Billing, IN, Network, Orange Money)
• Secure an efficient user support on day to day activities (airtime credits, correction of failed provisioning requests, system functional issues)
• Troubleshoot and fix system and user operations problem or liaise with vendors or 3^rd Party support to fix operations anomalies through the incident management process.
• Ensure flow of usage tickets between IN and Billing Platform and Business Intelligence nodes, with error analysis, correction and recycling.
• Inform and advice SMC and management on issues related to systems operations.
• Secure technical support for Business Intelligence functions (Make available data sources and explain data representations).
• Accurate and timely execution of bill runs.
• Ensure timely processing of payments in the billing system and synchronization with the financial system.
• Support the business in management and operations of Loyalty System.
• Manage the operation of the system databases and carry out some operations administrative functions (Shutdown/Start-up, data-file management, archive logs management, etc).
• Contribute to QoS reports through coordination by SMC.
• Management of debt collection system operations according to defined gates.
• Contribute to weekly incidents/tickets review with vendors or 3^rd party support.

​Required skills:

 

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