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Role Purpose:

To support the sales team and provide an important link between the managers and    their customers by managing the processes of all sales-related paperwork whilst resolving queries and arranging appointments to visit new and established customers.

Required Qualifications:

• Matric
• A secretarial diploma or office administration Diploma would be an advantage.

Required Experience:

• 2 years' administrative experience.

Required Knowledge and Skills:

Behavioral Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Be curious and challenge change
• Take accountability for results and people

Knowledge

• Business principles
• Pricing systems
• Workflow System
• Group Cube
• Price Probe
• BMI & Ad-Vice Silo Reports
• Shoprite portal

Skills

• Highly Computer literate (MS Office and SAP)
• Microsoft Office (Excel, Word & Powerpoint)
• Verbal and written communication
• Interpersonal skills
• Logical thinking
• Organizing and planning skills
• Numeracy

Attributes

• Tolerant of stress and pressure
• Attention to detail
• Deadline driven
• Able to prioritize
• Desire to continuously learn and progress  

Key responsibilities:

Sales Administration

• Manage the price capturing process into the system.
• Send price survey confirmations to customers every 2 weeks.
• Maintain electronic and paper-based customer records and information.
• Compile weekly performance feedback by sub-category for Regional Account Managers / National Account Managers.
• Prepare monthly expense claims.
• Monthly budget management – scrutinize reports and reverse relevant charges to correct cost Centre, and extract cost detail on request.
• Manage business accrual Sallies as required.
• Maintain MSIT budgets controls by customer/category.
• Maintain the timeous Loading of Customer cycle and ad hoc deals.
• Managing OOS and Out of Sequence deliveries.
• Monitor and profile PI allocations and communicate to manager.
• Monitor weekly pricing on key SKU's in Customers by region.
• Monitor implementation of key price points vs RRSP.
• Highlight to relevant NAM where objectives are not being achieved.

Promotion Grid Maintenance:

• Capture and maintain all activities on the promotional grid and publishing internally.
• Responsible for the accuracy and the compliance of the retailer promotional grid.
• Ensure promo grid changes timeously are communicated to Customer Marketing & Supply chain team.
• Weekly Advert trackers and Scorecards

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support the business core values.
• Champion training and development of self and others through utilising available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and compliance where required in line with relevant legislation and company policy.
• Compiling weekly feedback
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives

  Customer Service

• Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
• Develop a strong working relationship with Junior Acc Managers, Key Acc Managers, and National Account Managers within teams.  
• Build working relationships with key admin staff within customer's business.
• Manage customer jab allocations, liaise with customer services and feedback to customer on drop dates, etc.

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