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Role Purpose:

The ideal candidate for this role will be responsible for telephonic marketing / selling our clients' wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction. An excellent sales advisor must be energetic and outgoing with excellent interpersonal skills and a great deal of enthusiasm. 

Experience and Requirements:

• South African Matric / Grade 12 (Required)
• 1-2 years Outbound Sales experience within a contact centre.
• Excellent communication skills (verbal and written)
• Clear understanding of an operational contact centre environment.
• Highly target-driven with the ability to sustain high-performance consistently.
• Excellent understanding of KPI’s Key Performnace Indicators.
• Excellent understanding of a dialler system and functions.
• Computer skills (MS Office & LMS/CRM systems experience)
• Clear credit and criminal record
• Must be available to work rotational shifts, weekends, and public holidays.
• Committed to personal development

Knowledge and Competencies:

• A strong can-do attitude and an energetic positive approach.
• Strong desire and initiative to develop self.
• Passionate about your role at work
• Committed to serving the customer.
• Able to present information in different ways to enhance understanding.
• Acts as an ambassador for the Sigma Connected brand.
• Consistently behaves with integrity.
• Actively works with colleagues and departments to resolve queries.
• Managing work and time to meet the required deadlines.
• High attention to detail and accuracy.
• Proactive and operates with a sense of urgency.
• Consistently hits all performance targets.
• Ability to work alone and in a team.
• Excellent communication skills. 

Skills and Abilities:

• Role model – you lead by example in demonstrating the right behaviors.
• Proactive - demonstrate experience of working positively in partnership with colleagues internally to drive strong performance.
• Know your numbers – A Strong understanding of contact centre metrics and how these are used to review performance to achieve the right results.
• Self-aware - of your own strengths and development needs.
• Initiative – you use it and can work independently by exercising good judgment with sometimes limited direction.
• Communication is key – you’re able to understand and communicate difficult messages in a clear, positive, and constructive manner.
• Adaptable with the ability to respond positively to working within a pressurized environment.

Duties and Key Responsibilities:

• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality.
• Present, promote and sell products/services using agreed processes and methods.
• Present products to potential customers who meet qualifying criteria.
• Accurate capturing of customer information.
• Verify and update all customer details onto the system.
• Providing customer service to the extent of guiding your client to the right department when required to resolve any queries.
• Ensure a polite, friendly, and professional confirmation service is offered to all customers by acting as an ambassador.
• Follow company processes accurately to ensure the quality of service delivery.
• Ensure a professional, polite, and efficient service is offered.
• Take responsibility for each call by ensuring that advice is always given in the customer's best interest.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Continuously work towards improving the customer experience and service delivery. 

All employees at Sigma have a set of core responsibilities that sit alongside their individual duties and responsibilities:

• Build and maintain productive working relationships with colleagues and management.
• Operate within the terms of Sigma’s policies and procedures always ensuring that all work and work-related activities are operated in accordance with legal requirements including POPIA.
• Demonstrate knowledge and understanding and positively promote equality of opportunity.
• Be adaptable to change and have the ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.
• Take appropriate care to ensure that company equipment, facilities, and infrastructure are not defaced or damaged.
• Undertake personal Health and Safety responsibilities in accordance with the H.A.S.A.W.A 1974 ensuring that safe systems of work are complied with.
• Be aware of and take action to report any potential workplace/personal hazards to Health & Safety

About Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing – we help run businesses more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions to meet customer demands in a responsible, cost-effective, and sustainable way.

Mission Statement:

Our new mission is…To improve everything Always! We’ll do this by living our values…

Core Values:

Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.

#Always Learning – because the more we learn the more we achieve

#Always Adapting – because flexibility creates opportunity

#Always Together – because we are part of our community, not apart from our community

#Always Better – because we do more

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