Role Responsibilities Develops the strategic, operational roadmaps and the scope of work of the data centres. The scope includes; architectural, physical, power, cooling, continuity, security, safety etc. Continuously review and optimize the infrastructure, operational process and procedures within the data centres to prevent technical outages Coordinates and plans for the upcoming activities, daily operations and upkeep of the data centre Defines and assess the existing data centre procedures and process and proposes improvements Manages SLAs by monitoring and reporting performance / uptime of technical environment based on SLAs, vendor contracts Accountable for the allocation of resources within the data centre, such as allocation of floor/rack spaces, power points, network connections and make the technical decisions (Go / No Go) Provides hosting (managed) services in the data centre and associated capacity planning and dimensioning Has overall responsibility and accountability for the annual planning/ schedule/goals and budget for the data centres Defines the data centre strategy to support the digital transformation, hosting initiatives and the ICT environment. Defines & coordinates disaster tests checking internal redundancy of the DC Responsible for technical and operational problems and work with SMC and Outsourced Partner to instantly solve deviations, alarms and incidents. Supports with realization of operational custom changes (e.g: connecting power, network cables, rack and equipment installations etc) Plans, executes and documents annual maintenance and management plans (e.g: end of life, major changes etc) Secures the continuity, security and connectivity of the data centre to confirm and align to services level agreements and uptime standards Qualifications and Experience: MSc in Telecommunication/ Electrical Engineering/Computer Science / Mechanical Engineering. 6 - 7 years’ experience in ICT, Electrical environment Experience in facilities management Skills: Strong knowledge in data centre infrastructure management, including HVAC (heating, ventilation and air conditioning), UPS (uninterruptible power supply systems), and electrical distribution Experience in managing and optimizing CAPEX and OPEX budgets
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